10 Great Status Page Examples to Improve Your Own
Creating a status page is now a necessity for any online business. With many status pages available, exploring how others handle downtime communication is beneficial to streamline the process. Specific details are key to maintaining user satisfaction. The following are 10 examples of status pages that excel in different aspects.
Digital Ocean: status page
Digital Ocean is a cloud computing platform provider that offers servers across multiple locations. They have a status page that overviews system availability across various regions. This is helpful for users who are only interested in the status of a specific region.
In addition to various regions, they also provide services beyond the traditional homepage, dashboard, and API. Similarly to regions, those services are displayed in a clear table.
One interesting choice is that historical uptime of different regions and services is not easily available. This may prevent any downtime charts, which could deter potential customers.
GitHub: status page
GitHub's new status page features a sleek, minimalistic design, with a playful illustration of Octocats in the background. The page displays the company's systems in one easy-to-understand dashboard, making it a great resource for users to bookmark.
Although some might say that playful illustrations have nothing to do with status pages that communicate important incident updates, since the page is easy to navigate, the illustrations don't present any UX problems.
It's great to see GitHub still keeping things fun and surprising users with pleasant updates, even though it's a big company. The only downside is the incident history feature on the status page, which is very limited and makes it difficult to browse historical records.
Heroku: status page
Heroku's status page is very straightforward and easy to use. It has no extra features and only includes the most important information. While this makes it very user-friendly, it could be seen as a missed opportunity for Heroku to communicate with its users more engagingly and entertainingly, as GitHub does.
Heroku demonstrates that a status page does not need illustrations, tables, or charts to be effective and that a simple design can provide all the necessary functionality.
Slack: status page
Slack's status page has an obvious difference from the previous pages in that it prominently features a link to the knowledge base/FAQ page and a feedback email address.
It makes sense for Slack to have a status page because everyone across the organization uses it. This means that compared to the other status pages, which are mainly for developers, this one will often be viewed by less technical users. Considering this, the troubleshooting and direct communication link placement are very clever.
Since Slack is the main form of communication for many teams, any downtime can be frustrating and cause disruptions. Providing links to troubleshooting resources is a helpful way to reduce the effects of any potential outages.
Reddit: status page
Reddit's status page includes a feature that allows users to view system metrics over different timeframes. This is useful for seeing trends occurring and getting a historical overview of the data.
Charts illustrating the post and comment backlog can be interesting and informative for Reddit users, especially tech-savvy. Such users may find the information useful and even share it with others.
This seemingly small decision by Reddit has surprised and impressed users and may help to lessen anxiety around future incidents.
Paypal: status page
Paypal has a few features that other status pages don't have. One is a guided page tour. Some people think this is helpful because it shows all the functionality to new users. However, others find it annoying because it gets in the way of quickly understanding the service status. PayPal is vital to many businesses and individuals, so anything that prevents users from getting information about the system status is problematic.
PayPal's status page includes a detailed schedule of upcoming maintenance. This is helpful because it lets users know what to expect during maintenance.
PayPal's status page has the option to switch between production and sandbox mode, which is uncommon among other status pages. This feature can simplify the process for PayPal's developers and showcase transparency to the public.
Skype: status page
Skype's status page is not particularly special at first glance. However, compared to other major companies' status pages, it has a direct feedback button, which is uncommon.
The I have a problem with... submission form is a valuable tool for getting information from users. It can help identify performance issues that the monitoring service may have missed. Suppose the right kind of logic and feedback threshold is put in place. In that case, this form can send alerts about user submissions, which would be helpful in addition to any other monitoring that is already happening.
This status page could be improved by adding features like historical incidents or subscription options.
Twilio: status page
The size and diversity of the Twilio community is impressive. They manage this by setting up different components for their services and using subcomponents for group-related services. Twilio also takes advantage of Component Subscriptions so that customers only get notified about services affecting them.
Shopify: status page
Shopify's status page is neatly designed and easy to understand, with custom elements and a well-organized list of components. Given the size of their user base and the complexity of their product, they do a good job of keeping their homepage clean and user-friendly.
Amazon: status page
Amazon's status page is one of the most comprehensive and detailed status pages. It provides extensive information on the current status of the Amazon website and its various services.
It is not a single page but rather a dashboard made up of various widgets and tools that help organize a large amount of data. The layout is split into two sections, with a sidebar on the left listing service events, user account events, and organization events, and a sidebar on the right containing open and recent issues, service history, and the operational status of features or products.
The AWS Service Status Dashboard lets users view a running log of AWS service status for the past 12 months. They can use a key-based search or date-based filter to narrow down the results.
The team chose to use the same design principles from the platform, including the logotype, header, and footer with language switcher.
If you're looking for more inspiring examples of status pages, be sure to Check out the awesome status page on GitHub. You can explore the status pages of popular tech companies to see what works well and what doesn't.
There are two primary benefits to having a status page: it can lower support costs and increase customer trust. By having a public-facing page detailing your systems' current status, customers can quickly self-serve to find answers to their questions. This can free up support resources to focus on more complex issues and save the company money. In addition, customers who can see that you are transparent and proactive about keeping them informed are more likely to trust your brand.
The lower support costs will result from users checking your status page and reading your system announcements instead of submitting a support ticket directly. This will reduce the number of support requests, saving you time and money.
If you want people to be able to find your company's status page easily, it's best to use a URL in the format of status.yourdomain.com. Many people automatically check this URL when they're looking for information about a company, so using this format makes it more likely that they'll find what they're looking for.
For those who are not as tech-savvy, it is also recommended to include a link to your status page on your website or in your product. This way, they can easily reach it in case of downtime. Having a subscription option for your status page users is also recommended.
If you want to build trust with your users, it's important to be transparent about any incidents that occur, even before users are aware of them. By doing this, you're showing users that you're always the first to inform them about any problems, which sets a strong foundation for trust between you and your users.