Quickly understand what happened, collaborate with team members, troubleshoot, and fix in minutes.
Incident Management is much like medical triage - an essential part of the infrastructure to manage a temporary problem. Our goal is to help your teams get up to speed quickly and solve incidents with minimum impact on their systems, people, and reputation.
Our incident management process helps you manage any incident faster with all details and information.
It takes a few seconds to fill out an incident report, so start by choosing your affected monitors and the incident's status; set a brief description that explains the problem. That's it. DONE
You can also share the incident's details with your customers and notify your status page's subscribers about any new related updates.
There are essential phases in the life of your product, such as availability, purchase, and others. You must inform your customers of any repairs made on these phases so that they can prepare accordingly.
By using scheduled maintenance, you keep the trust of your customers, and they recognize the professionalism of your service through alerts and real-time communication.
It can also be easy to make your maintenance fully automated by setting up the start date, deadline, customer notifications at each stage, or maintenance update.
An incident timeline is a useful and tangible way to record the history of an incident, to provide evidence of past actions
When you update your incident with a new event, you help your customers understand what's going on and the problem on your service. Because our service is real-time, we will inform your customers instantly of any updates on your status page or by notifications through different alert channels.
This feature allows you to share your incident and scheduled maintenance content on your status page in real time.
And after any incident update, we will notify your status page subscribers instantly through your available alert channels like Email, Slack, Discord, or RSS, and your customers will always trust you and your service.
When you manage your incident or scheduled maintenance, you must let your team and your status page's subscribers know about it.
With just one click, you can alert your customers with the necessary information to keep them up to date with any issues.
Get a clear picture of how your services perform for all your users worldwide. Run your monitor from 17 different data center locations spread over the Americas, EMEA, and the Asia Pacific.
